
Now, I'm a person that doesn't like conflict. But if the conflict has to do with something I have bought and paid for with my husband's hard-earned money, I'm a hard a$$.
Straight up. You could even say, I can be a tad bit
ghetto.
It is very difficult for a customer service rep to say no to me. I don't know if it's because I do all my dealings with a calm, sweet smile on my face and six chil'rens holding onto the cart. Maybe they could sense my nostrils slightly flaring. Or maybe it's cuz I'm a
big girl and they know I could sit on them and cut off all oxygen.
Easily.Trust.I have been known to return shoes the chil'rens have already worn, bras with broken straps, hairdryers past their prime...the joke around here is I could get away with returning some
chonies that I've already worn.
That's right. And I'm not talking shady business here...I'm talking
legit returns.
Ahem.Back in August, I bought Michael some Southpole jeans. You 'member, that
whole bald head mecca deal. I'd say he has worn them about a handful of times. Well, the zipper broke on a dark blue denim pair. Michael told me about the jeans because he knew I would
handle it. That's right. He knows
wifey is on the job.
I'm the type of consumer that likes to see every single cent of my money utilized. Around these parts,
we like to ride it 'til the wheels fall off.
In everything.
You should see my car. So if these were old pants with frayed cuffs and paint stains that we had gotten our use out of, I'd be cool.
I could accept that.
But this,
no. I most certainly did not get my money's worth.
So what did I do? I marched my butt over to Sears with a pair of already worn and washed jeans without a receipt or a set of tags in sight.
Ballsy, ain't it? It was even in a plastic Target bag. Yup,
that is how I roll.
My rationale is
simple. Always smile. Stand up straight. Look them in the eye. Assume the position of,
the customer is always right.
Live and die by that saying, homie. Never phrase your requests as questions. Make them sound like demands. Sweet demands. Like there is no way they can change your mind. Cuz they ain't.
Hello, I bought these jeans at your store. I seem to have a little problem. You see, the zipper is broken. This is a very reputable brand and I've never had any problems before. This is how you can help me. I would like to get another pair of the same brand of jeans. If you don't have any, I would like a comparable pair. If that's not possible, a gift card for the amount I paid, which was $24.99 on sale. I understand that I don't have the tags or a receipt, but I am not asking for my money back. I just want an exchange for something that is obviously damaged. Thank you for your help.The girl at the cashier explained she couldn't return them without tags. When I didn't move from my spot and repeated my request like I didn't even hear what she said, she just stood there and stared at me. Seriously, our eyes locked without words being exchanged for like 7 seconds. Then she called her supervisor. The supervisor told me the same thing the cashier girl did. I was still immovable.
I'm not asking for my money back. So there is no need for a receipt or tags. Please look and see if this style is still in stock. If it is, I want an even exchange. If it isn't, I'd like something comparable.The supervisor just stood there and stared at me like the cashier. This time, for like 6 seconds. Then she looked behind me at the long line of people with returns to make. Her next move, call the chubby dude that ran the men's department to see if he knew if these jeans were still in stock. So they left, my jeans in hand, to search for those
elusive Southpole jeans.
Then she came back. "I'm sorry. We can't help you. We no longer carry this style. And I can't issue you a gift card if I don't know what was the amount you paid, since you don't have any tags or a receipt.
Sorry. I can help the next person in line!"
But I was not to be dismissed. I simply gathered up my jeans with the broken zipper and walked over to the Southpole section.
And what did my eyes behold? On a display table...right in front of the aisle...neatly folded and in dark blue denim and black...invisible to all supervisors and chubby men's department
runners...and on sale?
Those freakin' Southpole jeans. The exact same pair.
Chubby dude that ran the men's department must have been blind...the supervisor must have thought I was some
hood rat trying to come up from something she bought at the indoor swapmeet.
Uh, no. Maybe they just didn't feel like helping me.
Whatever.So I found a pair of jeans in Michael's size, matched the style, matched the numbers on the inside of the jeans and walked to a different register. So when they called the supervisor again, she tried to cut me off right away.
"Excuse me ma'am, I told you that we couldn't exchange these pants because you didn't have any tags or a receipt and we needed a upc number."
Nostrils flaring. "No, you said you couldn't help me because you no longer had these pants in stock. These are the exact same pants. I want to exchange these damaged pants for these, please.
Now. Thank you."
"But these aren't the same pants."
"Yes, they are. Match the numbers for yourself."
And might I add...they didn't appear to be the same pants because my pair had been--
ahem--washed a few times and the dark rinse had faded slightly. But they were still the same pair and they were what I came for. Then the supervisor called
her supervisor. And this skinny black lady came over and spoke to me in a
slightly louder than necessary tone, like I was slow-minded or something.
And ya'll know it's all about tone."This is a national brand, which means they carry it in alot of stores. We have no way of knowing if you bought them here since you don't have a receipt or the tags. But I'm going to exchange these for you,
just this once." And she said this like she was freakin' Condaleeza Rice or something.
"Thank you, I understand. Next time I will be sure to hold onto my receipts." And I smiled very sweetly, denying the urge to smack the woman's taste out of her mouth since she was trying to get loud with me.
Because I was now
victorious and my man now has a new pair of thug jeans with a perfectly working zipper.